From 5 June, Aircalin gradually resumes some of its long and medium-haul commercial flights.
This partial resumption has been put in place in collaboration with the State, the Government of New Caledonia and the CCI-NC, and remains conditional on safe access to La Tontouta International Airport.

Beyond these flights, Tontouta airport remains closed until further notice.
 

Pending a return to a normal situation, this partial resumption takes into account safety constraints for passengers and flight crews, traffic on the RT1, curfew times and airport operations.  

The authorities are also organising MANDATORY transport for passengers and their luggage between La Tontouta and Nouméa, by land with Arc-en-ciel. Shuttle buses are organised from/to Port Moselle, car park on avenue Foch opposite the Musée de la NC.

If the situation requires it, air transport with Air Calédonie may be reactivated with shuttle buses organised between the RAI bus station, the former CHT car park, and Magenta aerodrome. In this case, baggage would be strictly limited to a single item weighing 23 kg per passenger. 

Please note

• Passengers whose flights are confirmed will be notified and contacted by Aircalin staff. We invite all passengers to read the travel information here.
• People living near the airport or to the north of La Tontouta can only get there directly from 3 hours before departure (no parking, but drop-off possible).
• The Business Hibiscus lounge is not available in this context.

The list of authorised flights will be updated as the situation develops.
Other flights will unfortunately be cancelled.

Aircalin is authorized to operate a flight from Nandi to Noumea to repatriate Caledonians stranded in Nandi.

Those concerned should make their way to Nandi airport as soon as possible, departing at 3pm on May 22.

COMMERCIAL MEASURES FROM 2 OF AUGUST

The following measures will apply for customers holding an Aircalin ticket (beginning with 063). Customers with tickets from other airlines should contact their original point of sale.

WOULD YOU LIKE TO POSTPONE YOUR TRIP?

• Your flight has been cancelled: Postponement free of charge, to a new travel date within plus or minus 7 days of the original date. After 7 days, no change fee, but a fare readjustment fee may apply depending on the booking class.
• Your flight has not been cancelled and was initially scheduled before 27 October 2024, postponement will be: 
  • without change fees
  • without fare adjustment on direct Aircalin flights for travel up to 30 September (price adjustment for travel after this date)
  • with possible fare adjustment for travels including other airline flights if original booking class is no longer available.
• Your flight has not been cancelled and was originally scheduled for travel on or after 26 October 2024: the original ticket conditions apply (change fees, possible fare adjustment).

WOULD YOU LIKE TO CANCEL YOUR TRIP?

• Your flight has been cancelled: 
  • You can request a refund free of charge.
  • You can keep the value of your ticket as a credit note valid for 12 months if the cancelled flight is before 27 October.
• Your flight has not been cancelled and was originally scheduled before 30 September:
  • You can keep the value of your ticket as a credit note valid for 12 months from the date of commencement of travel. It will be used free of charge.
  • You can request a refund, which will be at the initial conditions of the ticket.
• Your flight has not been cancelled and was initially scheduled after 30 September 2024:
  • You can request a refund, which will be made under the original ticket conditions.

The credit note is personal and non-transferable. If it is not used in full, the difference in price will be refunded.

We would like to draw your attention to the particularly long processing times for refund requests.

If you need a cancellation certificate, please complete this form. 

If you need more information, please contact our teams. 

We regret the inconvenience caused.

Aircalin informs its passengers that due to an operational failure, flight SB741 Singapore-Noumea of 16^th april is delayed and rescheduled the same day as follows (in local time):

• Departure from Singapore at 01.15 pm
• Arrival in Noumea at 01.05 am on 17 april

The company apologizes for any inconvenience caused and thank you

In the context of maintenance of its aircraft, a number of Aircalin flights for the period March 25th to April 30th are subject to modifications, either in terms of aircraft type or schedule. 
Aircalin apologizes to its customers for these adjustments.

All affected passengers will be informed, either by Aircalin or through their original point of sale (travel agencies, other airlines). 
We recommend that travelers ensure the updating of their contact information in their booking records to enable our teams to contact them.

A toll-free number is also available from New Caledonia at 05 55 00. From Monday to Saturday, from 8 a.m. to 6 p.m., Aircalin teams answer all their questions and assist passengers affected by these modifications. 
All technical and commercial personnel remain mobilized to minimize aircraft downtime and offer quality solutions to our customers.

Due to weather constraints upon arrival in Port-Vila, flights SB230 and SB231 on March 17th have been rescheduled for March 18th at the following local times:

Nouméa to Port-Vila SB230:

• Departure from Nouméa at 6:20 PM on March 18th
• Arrival in Port-Vila at 7:30 PM

Port-Vila to Nouméa SB231:

• Departure from Port-Vila at 8:35 PM on March 18th
• Arrival in Nouméa at 9:40 PM

Aircalin apologizes for any inconvenience caused and appreciates your understanding

Our Airbus A320neo Tibarama is grounded for engine repairs following a technical failure.

To maintain our flight schedule, we have chartered an Airbus A319 from Amelia International, a European airline operating under the same regulations and standards as Aircalin (member of IATA, certified by IOSA).

This aircraft offers an equivalent level of comfort to our Airbus A320neo.

On board, our passengers will be welcomed and served by our cabin crew alongside the Amelia crew, to guarantee a quality experience.

As this aircraft is not part of our fleet, some elements of our onboard service are subject to change. In particular, we inform you that Wi-Fi is not available on these flights and that the entertainment program can only be accessed via your smartphone, tablet or computer device.

Concerned flights:

• Amelia's aircraft will be affected in priority on the Auckland, Brisbane and Sydney rotations during this period, starting this Wednesday, February 28.
• Other regional destinations (Melbourne, Nadi-Papeete, Port Vila, Wallis) will be served by Aircalin's A320neo "Nouméa" aircraft.

Passengers will be contacted by their initial point of sale.

We apologize for the inconvenience, and thank you for your confidence.

We remain at your entire disposal for any information regarding your travels on phone 26 55 00 or in PM.

➜ See aircraft Airbus A319

From March 15, our Airbus A330neo Kanuméra will be part of a worldwide A330 upgrade program.
 
To ensure our flight schedule, we have chartered an Airbus A330-200 from Wamos Air, a European airline operating under the same regulations and standards as Aircalin (member of IATA, certified by IOSA).

This aircraft offers an equivalent level of comfort to our Airbus A330neo.

On board, our passengers will be greeted and served by our cabin crew alongside the Wamos crew, to guarantee them a quality experience.

As this aircraft is not part of our fleet, some elements of our on-board service are subject to change. In particular, Wi-Fi is not available on these flights.

Passengers will be contacted by their initial point of sale.

We apologize for the inconvenience, and thank you for your confidence.

We remain at your entire disposal for any information regarding your travels on phone 26 55 00 or in PM.

➜ See aircraft Airbus A330-200

We would like to inform you that the schedules of flights SB330 and SB341 on February 24th have been modified as follows (local time):

SB330 Noumea-Nandi-Wallis

• Departure from Noumea at 5:25 PM, arrival in Nandi at 8:20 PM
• Departure from Nandi at 9:15 PM, arrival in Wallis at 10:40 PM

SB341 Wallis-Noumea

• Departure from Wallis at 00:05 AM on February 25th, arrival in Noumea at 2:10 AM on February 25th

We apologize for any inconvenience caused and thank you for your understanding.

Due to a technical incident, we would like to inform you that the timetable for flights SB800 SB801 between Noumea and Tokyo on 29 January has changed as follows (in local time):

SB800 Nouméa-Tokyo

• Departure from Noumea at 10:00 on 29 January
• Arrival in Tokyo at 4.50pm on 29 January

If your itinerary included a continuation, you will be rebooked on flight SB740 Nouméa Singapore on 29 January, departing at 1.05am. Your new ticket will be sent to you by email.

SB801 Tokyo-Nouméa

• Departure from Tokyo at 8.20pm on 29 January
• Arrival in Noumea at 7.00 am on 30 January

On your arrival at Narita, our teams will offer you a welcome to wait for your new departure time.

We apologize for any inconvenience caused and thank you for your understanding.